RETURN POLICY
- Only applies to purchases made on the GB Wear Europe website (www.gbweareurope.com).
- Returns are valid within 30 days of the shipping date.
- Returns are only processed for orders to UK and Mainland Europe.
- All returned products must be unwashed, unworn, and in their original packaging with tags attached.
- All refund amounts will be distributed in the original form of payment.
- Shipping costs are not refundable.
- If your GB Wear product was purchased through a third party retailer (i.e. your local Gracie Barra School), please contact the school directly.
EXCHANGES
Please return the item you want to exchange and place a new order for the replacement item.
MANUFACTURER DEFECT
All products carry a 30-day guarantee against manufacturer's defects. The 30-day guarantee starts from the date the order was shipped. If you experience an issue within this time frame, you can return your item for free to us via the form above.
GB Wear Europe reserves the right to refuse an exchange or refund of a product after a thorough investigation of the defect. This applies to accidental, malicious, or other wear-related damage. All inquiries will be handled on a case-by-case basis and will be individually reviewed.
GB Wear Europe does not accommodate the following:
- Cut marks on seams, stitching, or collars
- Incorrect washing or care. Drying is not recommended for kimonos, rashguards, and training shorts.
- Material decomposition due to prolonged dampness
- Signs of extreme damage or wearer misuse
- Stained fabric
CHANGES TO EXISTING ORDERS
Changes cannot be made to existing orders. If you would like to request a change to be made, we will need to cancel your order instead. By requesting to cancel your order, our Customer Service Team will cancel it, and issue a refund (takes 3-5 business days to process depending on your financial institution).
If you would like to add on to an existing order, contact GB Wear Customer Service Team to have your order put on hold. You will need to place a new order with the additional items, and GB Wear will have the two orders shipped together.
ORDERS ON HOLD DUE TO ADDRESS VERIFICATION
A customer service representative will contact you to verify the shipping address if needed.
IMPORTANT: If GB Wear does not receive address confirmation from the customer within 3 business days, we reserve the right to cancel the order(s). In that case, please allow 3-5 business days for a refund to be processed.